Professional Experience
Office Manager
Family MedCare, LLC
Directed the full spectrum of administrative and operational functions for a high‑volume medical practice, ensuring efficient service delivery, regulatory compliance, and high‑quality patient care.
•     Managed daily office operations, including scheduling, referrals, prescription requests, and patient communications.
•     Oversaw all incoming and outgoing correspondence, including faxes, emails, and medical documentation.
•     Coordinated with external contractors to support DOT physicals and specialized services.
•     Maintained inventory and procurement of office supplies to ensure operational continuity.
•     Updated patient charts, processed superbills and EOBs, and supported billing and reimbursement workflows.
•     Prepared monthly staffing schedules, submitted timecards, and monitored attendance.
•     Supervised administrative staff, resolved departmental concerns, and upheld office policies.
•     Produced daily operational reports to support leadership decision‑making.

Accounting Examiner
Bureau of Engraving and Printing – U.S. Department of the Treasury
Served 25 years in federal service, including two years in the Accounting Division prior to retirement in 1996.
•     Processed service contracts, invoices, payments, liquidations, and reversals in accordance with federal financial regulations.
•     Managed financial transactions related to project orders and work requests.
•     Ensured accuracy, compliance, and proper documentation of all accounting activities.
•     Supported internal controls and audit readiness through meticulous recordkeeping.

Entrepreneur / Small Business Owner
1996–2013
Founded and operated multiple successful businesses, demonstrating strong leadership, financial management, and operational oversight.
•     Managed a carry‑out restaurant, catering service, printing company, and beauty salon.
•     Held a Maryland Department of Health contract for five years (concluded in 2017).
•     Oversaw budgeting, staffing, procurement, customer service, and regulatory compliance.
•     Directed marketing, financial reporting, and daily business operations across all enterprises.

Community Leadership & Advocacy
President
Western Charles County Community Association (2006–Present)
Recognized community leader and advocate serving Western Charles County and surrounding areas.
•     Represent community interests and collaborate with county officials, agencies, and nonprofit partners.
•     Served as advisor to the Vision 20/20 Program under Commissioner Debra Davis.
•     Administer the WCCCA Fuel Voucher Program supporting families in need.
•     Organized and managed annual youth community camps in partnership with Lions Camp Merrick, United Way, Cash Coalition, H.O.P.E., Lifestyle, Life Builder, and 4‑H.
•     Assisted families with emergency housing placement and crisis intervention.
•     Partnered with Mike Sullivan and the Catholic Foundation to provide shared wells to families in Nanjemoy lacking running water.
•     Collaborated with Congressman Steny Hoyer and Morgan State University’s Delores Datcher to enroll 60 men in a prostate cancer screening initiative.
•     Supported families with Heir Property resolution in partnership with legal and community organizations.

Budgeting & Financial Management
•     Partnered with program and project managers to develop and manage organizational budgets.
•     Reviewed and consolidated departmental budgets for accuracy, compliance, and alignment with strategic priorities.
•     Presented and explained funding recommendations to leadership, legislators, and community stakeholders.
•     Analyzed spending trends and proposed cost‑effective financial alternatives.
•     Monitored budgets to ensure fiscal responsibility and adherence to funding guidelines.
•     Estimated future funding needs and prepared acquisition and procurement documentation.

Client Services & Program Administration
•     Conducted client interviews to gather demographic and eligibility information.
•     Verified eligibility, processed claims, and resolved funding and service issues.
•     Performed fact‑finding interviews and developed employment assistance plans.
•     Interpreted and explained laws, policies, and regulations to clients.
•     Maintained and updated client accounts and case files.
•     Resolved client protests, processed refunds, and addressed discrepancies.
•     Supported account reconciliation, ledger balancing, and financial corrections.
•     Managed collateral programs for reimbursable clients and determined rate classifications.

Education
•     Bachelor of Business Administration (In Progress) – University of Maryland Global Campus & College of Southern Maryland
•     Criminal Justice Coursework – 30 credits, UMGC (Major changed to BBA, 2025)
•     Criminal Justice Coursework – 36 credits, Strayer University (2024)
•     Additional Coursework – College of Southern Maryland
•     High School Diploma (1972)

Professional Certifications
George Washington University (1995)
•     Sole Source Contracting
•     Small Purchases
•     Federal Contracting Basics
•     Contract Accounting Systems for Small Businesses
•     Negotiation Strategies and Techniques
•     Contract Pricing

Memberships & Honors
•     Maryland Association of Boards of Education (MABE)
•     National School Boards Association (NSBA)
•     National Coalition of 100 Black Women (NCBW)
•     Phi Theta Kappa Honor Society – Honor Roll